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One of the Most Important Rules When it comes to Communication and Conflict

Email/texting DOES NOT WORK if you want to communicate something important!

It is incredibly easy to be misunderstood when communicating through technology, which is

why if I have something really important to communicate to the people I serve with I take a

walk down the hall and meet with them face to face.

And the few times that I have violated this concept it has bitten me in the butt big time.

(OUCH!)

Texting wars are incredibly immature!

By the way, some people communicate through email/texting because they FEAR face to

face communication or because they are lazy! However, a leader must be WILLING to have a

tough and/or uncomfortable conversation when it is necessary.

“I sent an email” does not mean we did our job in regards to leadership/communication of

something important; in fact, it could mean the opposite!

Don’t hide behind technology. It can be used to inform, but if there is a certain emotion

associated with that information then we owe it to the people we work with to speak face

to face.

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